Privacy and patient information
Privacy Policy
Effective January 1, 2025
1. Introduction
NeuroSynchrony Health is committed to protecting your privacy and safeguarding protected health information. This policy describes how we collect, use, store, and disclose information in accordance with applicable federal and Connecticut requirements.
2. Information we collect
- Personal identifiers, including name, date of birth, contact details, and insurance information.
- Health information, including diagnoses, medications, treatment plans, clinical notes, and EEG or TMS data.
- Billing information, including insurance claims and payment information.
- Website metadata, including IP address, browser or device type, and usage information.
3. Use of information
We use information as permitted by law for treatment, payment, healthcare operations, appointment reminders, and legal compliance. We do not sell protected health information or use it for marketing without the authorization required by law.
4. Disclosure of information
- To providers involved in your care when permitted by law.
- To insurance companies for billing and authorization.
- To business associates subject to appropriate privacy obligations.
- As required by law or court order.
- With written authorization for other disclosures.
5. Your rights
Depending on applicable law, you may have the right to access your record, request corrections, receive an accounting of certain disclosures, request restrictions or confidential communications, and file a complaint without retaliation.
6. Data security
We use access controls, secure clinical systems, staff training, and other administrative, technical, and physical safeguards. Electronic communication nevertheless carries residual risk.
7. Electronic communication
Ordinary email, voicemail, and text messaging may not be encrypted. Please do not send diagnoses, medication lists, or other sensitive health information through ordinary email. Communication preferences may be changed by contacting the practice.
8. Minors
Minors may have confidentiality rights under Connecticut law. We follow applicable requirements concerning youth access to care, consent, confidentiality, and parental involvement.
9. Record retention
Clinical and business records are retained for the periods required by applicable law and professional obligations.
10. Changes to this policy
We may update this policy as practices or legal requirements change. The current version will be posted on this website.
11. Contact information
Privacy Officer: Gregg Pauletti
Phone: (203) 363-4296
Email: gpauletti@neurosynchronyhealth.com
Address: 100 Melrose Avenue, Suite 101, Greenwich, CT 06830
This website is not monitored for emergencies and does not create a clinician-patient relationship. Call 911 or go to the nearest emergency department in an emergency. For routine clinical communication, use the secure channel provided by the practice.